Mishra Pooja R.K.
Summer Internship: RELIANCE COMMUNICATION.
A STUDY ON CUSTOMER MANAGEMENT AND RESOLUTION
Work Experience: RReliance Communication,10 months, Customer Care Associate
• Handling customer for the mobile pre-paid, post-paid and landline connections
• Handling customer’s queries regarding recharge voucher, handsets, R-world, R-connect, coverage, connectivity, procedures and problems.
• Responsible for training of the new team members.
• Coordinating with team and briefing them the new schemes, offers all new updates.